People are the key to organisational success. Negative conflict between individuals can severely hamper an organisation’s drive for competitive advantage and damage employee well-being.
Conflict in the workplace is a reality.
Conflict is an inherent part of the employment relationship. Modern organisations are dynamic and complex, made up of people with increasingly diverse backgrounds, opinions, values and expectations about work. For their part, organisations are under ever-increasing pressure to be productive or deliver quality services to clients. The continuous change experienced by many organisations can also lead to conflict.
Mediation – The business benefits
According to the 2008 CIPD survey on workplace mediation, the main benefit in using mediation is improving relationships between individuals, cited by 83% of respondents. The other most common benefits include:
- Increased productivity and better morale
- Problem solving: Employment tribunals do not resolve systemic problems at work that may underlie an individual dispute
- Improving relationship between individuals
- Reducing or eliminating the stress involved in using more formal processes (71%)
- Less legal action/ Mediation is a cheaper alternative to employment tribunal claim
- Retaining valuable employees (63%)
- Reducing the number of formal grievances raised (57%)
- Developing an organisational culture that focuses on managing and developing people (55%)
- Avoiding the cost of defending employment tribunal claims (49%)
- Reducing sickness absence (33%)
- Being able to maintain confidentiality (18%)
What can CTAS do for your organisation?
- Provide an independent, impartial and qualified mediator