Mediation and Conflict Resolution

Why should your organisation use mediation to resolve disputes?

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Mediation is a long established method of resolving disputes between parties without the need to go to court. It is a voluntary process that allows the parties in dispute the opportunity to address and resolve their issues in a confidential and private environment. It can be a quick process and is also cost effective for the parties involved in the dispute. Barbara Lesniak, the owner of Ctas, is the only bilingual mediator in Ireland certified by the Mediators’ Institute of Ireland.

Conflict in the workplace is a reality.

All societies, organisations and interpersonal relationship experience conflict but disputes are not inherently destined to follow a negative course. Conflict can lead to growth and be productive for those who are involved. We are here to help you to develop effective procedures and deal with the psychological barriers to settlement.

Over the past decade there has been a significant increase in employment rights legislation, providing additional avenues for employees to seek recourse through formal channels. People are also now more aware of their rights at work. This expanded legal framework means that, if employers do not manage conflict effectively, the consequences can be serious.

Why does conflict happen?

Conflict is an inherent part of the employment relationship. Modern organisations are dynamic and complex, made up of people with increasingly diverse backgrounds, opinions, values and expectations about work. For their part, organisations are under ever-increasing pressure to be productive or deliver quality services to clients. The continuous change experienced by many organisations can also lead to conflict.

Mediation – The business benefits

According to the 2008 CIPD survey on workplace mediation, the main benefit in using mediation is improving relationships between individuals, cited by 83% of respondents. The other most common benefits include:

  •    Increased productivity and better morale
  •    Problem solving: Employment tribunals do not resolve systemic problems at work that may underlie an individual dispute
  •    Improving relationship between individuals
  •     Reducing or eliminating the stress involved in using more formal processes (71%)
  •     Less legal action/ Mediation is a cheaper alternative to employment tribunal claim
  •     Retaining valuable employees (63%)
  •     Reducing the number of formal grievances raised (57%)
  •     Developing an organisational culture that focuses on managing and developing people (55%)
  •    Avoiding the cost of defending employment tribunal claims (49%)
  •    Reducing sickness absence (33%)
  •    Being able to maintain confidentiality (18%)

What can CTAS do for your organisation?

  • Provide an independent, impartial and qualified mediator
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Call Barbara at Ctas on 087 750 70 91 or reach us via Contact Form

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